Frequently Asked Questions

Orders & Shipping

Where is my order?

Most orders ship out in 2-4 business days (Mon-Fri). Once it's shipped out, you will get a shipping confirmation with tracking. Learn more about shipping by clicking here.

I'm missing a puzzle piece!

If you are missing a puzzle piece and you suspect it's a manufacturing defect, please email and include a picture of the puzzle along with the puzzle name and ISBN.

Can I cancel or edit my order?

We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it.

Can I add gift messaging to my order?

At this time we are unable to provide Gift Messaging functionality. We will resume this service very shortly. We apologize for the inconvenience. 

Brass Monkey

Returns & Refunds

We do not offer returns as stated in our return policy.


How do I create an account?

You can click the account icon in our top navigation next to the search icon or you can click here to create an account.

I forgot my password/I want to change my password

If you forgot your password or want to change it, you can reset it on the login page.



If, at any time, you have specific questions or concerns about the accessibility of any particular web page on the Website, please contact us by email If you do encounter an accessibility issue, then please be sure to specify the web page and nature of the issue in your email, and we will make all reasonable efforts to make that page or the information contained therein accessible for you.

You can read our full statement about accessibility here.

I'm having issues with your website!

If you encounter any issues while browsing our site or you have any suggestions on how we can improve, please send us an email at


To learn more about our privacy and how we collect data, please click here.

Terms & Conditions

Please be sure to read our terms & conditions before placing an order. By placing an order, you agree to our terms & conditions.


When will a product be back in stock?

Please sign up for "notify me when available" on the product page to be the first to know when a product comes back in stock.

Where are Brass Monkey products manufactured?

Most of our products are manufactured in China unless stated otherwise on the product page.


How do I place a wholesale order?

You can find all the information about wholesale here.

Do you have catalogs?

You can view our digital catalogs here.

Your question was not answered?

Feel free to email us at and we will get back to you as soon as possible!